- [[An Output Is the Direct, Measurable Product of an Action]] - [[An Outcome Is the Immediate Change That an Output Creates]] - Why is this important? - Focusing on outputs instead of outcomes can waste time and energy - Understanding that output and outcome are distinct is crucial when setting goals, making decisions, and evaluating progress because [[The Illusion of Progress Perpetuates Busyness]] - [[Output Is Simpler to Quantify Than Outcome]] - Ask the Five Whys